California Transit Association

Member Profiles

Norwalk Transit System

<p>40th Anniversary Fixed-Route Buses Redesign (Rebranding)</p> (Year: 2014)

Operating Revenue


Operating Expenditure


Capital Revenue


Capital Expenditure


Fleet Inventory

14 CNG Buses, 12 Gasoline/Electric Hybrid Buses and 5 Disel Buses


Year Founded


Context for Year Founded

Began as a small inter-community, fixed-route bus service with 3 local routes known as "The Hustle Bus"; as well as a Transportationally Disabled Dial-A-Ride service with 2 lift-equipped vans.

Governing or Corporate Structure

Norwalk Transit System is a line department of the City of Norwalk. The agency does not receive general funds from the City budget and is funded entirely funded through farebox revenues and a variety of county, state and federal subsidies.

Significant Historical Milestones

On August 1, 1974, the City of Norwalk recognized a need in the community to provide safe and affordable transportation to its residents. Therefore, Norwalk Transit System became a L.A. County Municipal Operator, offering regular fixed route service and a demand response (dial-a-ride) service for physically disabled residents. Beginning with 12 buses, our department has grown to a fleet of 31 buses and 7 paratransit vans. Our newest additions are 14 Compressed Natural Gas (CNG) buses. In February 2002, a 67,653 square-foot facility was constructed to house the transportation and public services staff as well as equipment maintenance. Currently, Norwalk Transit operates five fixed-routes serving the City of Norwalk and eight neighboring jurisdictions, including portions of unincorportated area of the County of Los Angeles. Our fixed-route service also facilitates connections to the Metro Greenline Light Rail Station and Norwalk's Metrolink Commuter Rail Station for easy and efficient inter-modal trips in the region. From its inception, Norwalk Transit has made customer service its priority. Therefore, Norwalk Transit established a Customer Service unit to assist the public with trip planning, purchase of various fare media, including the County-wide TAP Smartcard, EZ passes and tokens distribution. Finally, in recognition of Norwalk Transit's 40th Anniversary their was a redesign of Norwalk design (brand) for its fixed-route fleet.

Notable Leaders

James C. Parker, has been Director of Transportation for over 21 years. Served as Chair of CTA Small Operators Committee and member of CTA Executive Committee; served as member of L.A. County Access Services Board of Directors; served as Chair of L.A. County Municipal Operators Association. Chairman of Board Community Family Guidance Center.

Notable Achievements

2006 & 2008 APTA Ad Wheel Award 2004 Spirit of Accessibility Award

Public Transit and Commuter Rail Agencies

Number of Employees


Annual Ridership

2 million

Number of Bus Routes Provided


Number of Rail Lines Served


Major Planned Investments

Pending acceptance of work for new Compressed Natural Gas Refueling Station. Pending start of project for Maintenance Facility Improvements, including new Bus Wash Station and Parts Room, etc. Pending start of project for Passenger Rail Metrolink Station improvements, including Pedestrian Walkway and Bike Path; Pedestrian Plaza, etc.

Year: 2014

40th Anniversary Fixed-Route Buses Redesign (Rebranding)

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Year: 2014

Norwalk Transit 40th Anniversary Collage

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Year: 2015

Norwalk City Council Proclamation: Stand Up 4 Transit

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